Refund and Returns Policy

Last updated: August 27, 2026

30-day returns

You may return any book within 30 days of delivery, for any reason. Books must be returned in the condition you received them (same grading, no new damage, writing, or highlighting).

How to start a return

Email [email protected] — or call +1 (628) 272-4522 — with your order number and the title(s) you want to return.
We reply within 1 business day with the return address and instructions.
Ship the book back within 14 days of receiving our instructions. We recommend a tracked service.

Return shipping costs

Return shipping is paid by the customer — except when the return is our fault.
Our fault means: wrong item sent, item significantly not as described, or damaged in transit.
In those cases we provide a prepaid return label at no cost to you.

Refunds

Your return is checked within 1–2 business days of arrival.
The full item price is refunded to your original payment method within 5–7 business days; your bank may take additional days to post it.
Original shipping charges are refunded only when the return is due to our error.

Exchanges

Because most of our books are single copies, we do not offer direct exchanges. Return the book for a refund and place a new order for the copy you want.

Cancellations

You can cancel any order that has not shipped yet for a full refund — contact us as soon as possible. Once an order has shipped, please use the return process above.

Damaged, wrong, or missing items

Contact us within 30 days of delivery with your order number and a photo of the issue. We will make it right with a replacement (when available) or a full refund, including shipping.

Contact

Email: [email protected]
Phone: +1 (628) 272-4522
Address: 50 California St, San Francisco, CA 94111, United States
Hours: Monday–Friday, 9:00 AM–5:00 PM (Pacific Time)
Operated by: Products By Queen LLC